Update Taking a Long Time

Updates can take 20-30 mins to complete. Be patient! If it is taking longer than 30 mins to update your device, follow these steps:

  1. Make sure your device is connected to WiFi. This article will walk you through WiFi troubleshoot steps.
  2. If Wifi is working, move your device closer to a router. Slow download times are typically indicative of a poor connection or low signal strength.
  3. If this does not help, please contact a Perch representative.