Camera Isn't Moving or Exercise Presets Are Not Saving

Camera is Not Moving

If your camera is not moving, try the following steps in order:

1. Make sure the camera is plugged in.
   1. If you are using a battery, make sure the battery is not out of juice.
   2. If you are using a power adapter for your camera, plug the adapter into another camera to ensure it is not a cable issue. If you don't have a way to test this cable, proceed to step 2.
2. If the camera is plugged in, make sure that the red light in the left lens of the camera is on. 
   • If the light is not on, contact a Perch representative
   • If the light is on, proceed to the next step.
3. Lightly try to turn the camera by hand.
   • If it is tough to move, proceed to the next step
   • If it is easy to move (i.e. feels the same as when the camera is not plugged in). Contact a Perch representative.
4. Make sure that the camera and tablet are connected to one another via bluetooth. 
   1. Follow the instructions here to make sure the camera and tablet are paired. 
   2. Try unpairing and repairing
   3. If you cannot pair the the devices, contact a Perch representative.
5. If the devices are paired and the camera is still not driving, contact a Perch representative.

Exercise Presets Are Not Saving

As a quick reminder, exercise presets are the settings that tell the camera where to look.  If it appears that these settings are not saving:

1. Make sure the camera is moving - follow the steps above. 
2. If camera and unit are fully functional - make sure that the camera is as flush to the rack as possible. If it is mounted at a strange angle, this confuses the camera's internal sensors and makes saving positions difficult.