Frequently Asked Questions
Recent Product Updates
Update Taking a Long Time
Updates can take 20-30 mins to complete. Be patient! If it is taking longer than 30 mins to update your device, follow these steps:
- Make sure your device is connected to WiFi. This article will walk you through WiFi troubleshoot steps.
- If Wifi is working, move your device closer to a router. Slow download times are typically indicative of a poor connection or low signal strength.
- If this does not help, please contact a Perch representative.